Services Related to the Connections
As a general rule, only one connection will be allowable for one single property,
premise or building with a single ownership title. However, multiple connections may
be authorized after Diam written approval and only for specific
situations, such as buildings with more than one staircase, industrial sites, etc.
Our customers’ categories eligible to a new connection are:
- Domestic customers: for residential and domestic usage only.
- Non domestic customers: for any agricultural, commercial, fisheries or
industrial activities.
- Government: for State authorities and administrations or public service entities
(the payer being a governmental entity).
Types of Connections:
Temproray Connections
If decided to build house or building, you may get a temporary connection. Prepare
the following documents to be given to any Diam branch Office by
the owner (mandatory) and his contractor:
- Copies of ID card, Owner ship landlord, and sketch (krokey and mulkeya).
- Municipality approval for the construction.
To complete your request visit your nearest branch. Our branches
Permenant Connections
If you want a permanent connection to Diam network, you have to
produce the below documents to your nearest branch. Our branches:
Individual Connection:
- Copies of ID card, Owner ship landlord, and sketch (krokey and mulkeya).
- Approval from the municipality for water connection.
Additional connection:
- Copies of ID card, Owner ship landlord, and sketch.
- Approval from the municipality for additional connection.
Multiple Connections:
- Copies of ID card, Owner ship landlord, and sketch.
- Approval from the municipality for the number of connections requested.
Once your request is recorded, you will receive automatically a SMS with your “ticket
number”. A survey will be undertaken by our technical team in order to:
- Approve that the required infrastructure exists and that production and
distribution capacity are available. Diam is entitled to refuse
or postpone applications that do not fall under these feasibility conditions.
- Check associated technical and sanitary risks due to the type of usage or the
private network condition. Diam is entitled to postpone an
application until remedial works are carried out and proper back flow prevention
device is installed, at the sole expense of the applicant.
Our Diam Call Centre (1442) will contact you within 10 days after
the date of submission of your request to inform you on the decision related to your
request.
Connection works and fees
Our technical team will contact you to offer you 3 quotations for the connection
works. You may have the possibility to pick another contractor if it is registered
with Diam. The Contractor you have chosen will have to come to
Diam to pay the service charge fee based on your meter size. The
connection works are at your own charge and have to be paid directly by yourself.
Once the payment is done a ticket will be open to launch the connection works which
should be finalized.
To change the type of connection from temporary to permanent, the customer has to
come to the Branch Office and present the certificate delivered by the Municipality
confirming the completion of the house. If there are no unpaid bills, the Customer
Service Front Office agent will change the tariff (from commercial tariff (3 baizas)
to his new customer category tariff.